RETURN & REFUND POLICY

We provide a full satisfaction guarantee for 14 days or your money back Refund Service!

  • If you change your mind about the items you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions:
  • To be eligible for a return, your item must be unworn, unused, or otherwise in the same condition that you received it. It must also be in the original packaging.
  • We require a receipt or proof of purchase to complete your return. You may also be required to provide evidence of defective items before returning such as sending pictures via email.
  • If you request a refund, the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 5 business days once we have received the returned item and confirmed that it meets the conditions above.
  • If there is an issue with your return, you will also notity as to why your return was rejected and why we cannot issue a refund. This typically only happens when we receive used products back that are in unusable condition.

RETURN INFORMATION:

Do you accept returns from the South Africa ?

• Yes, l accept returns

How can customers return your products?

  • Drop off location 

How will customers get the return label?

1. For defective products

• In the box

2. For customer remorse

• In the box

How can customers return products in conditions that allow?

• New

What is the restocking fee?

• No restocking fee

How much will customers pay for return shipping?

1. For defective products

• No cost

2. For customer remorse

• No cost

Damaged Or Faulty Items

  • If an item is faulty, wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges or providing a replacement product and a pre-paid return shipping label for the incorrect item.
  • Damaged or faulty items include unraveled seams and/or holes that are present before being used.
  • If somehow, you’ve made an error after placing your order, please click here to contact us as soon as possible and we will see if we can correct it.
  • Unfortunately, if you have entered the wrong address, moved, or need to change a product variant after your order has been shipped, we cannot accommodate you or offer refund.

LATE OR MISSING REFUNDS

Refund processing time

The amount of time it takes for the customer to receive a refund is up to 5 business days

If you haven’t received a refund yet, first check your bank account again then contact your credit card company because it may take some time before your refund is officially posted.

Next, contact your bank because sometimes there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tekkieheads.co.za

CLEARANCE & FINAL SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded unless they are defective.

CLEARANCE & FINAL SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded unless they are defective.

SHIPPING

We ship to  the address provided by you on checkout shipping address.  Via  Courier Guy. please verify that the information is accurate. Any returned orders will be reshipped at your expense.

You will be for free shipping costs for returning your item.

Shipping costs are free. If you receive a refund, the no-cost return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement or exchanged product to reach you may vary.

We do guarantee that we will receive your returned item.

All items must be returned within 14 days of purchase. If more than 14 days have passed then no refund or exchange is available.

Also, we cannot guarantee that all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery cannot be a reason to request a refund.

Contact us

If you have any questions or want to know about us please contact us form below information.

Mail: sales@tekkieheads.co.za

Phone Number: +27616615386

Address: The Exchange Cnr Koeberg and School St, Milnerton, Cape Town 7441