Privacy Policy

Effective Date: 13 February 2022

Website: www.tekkieheads.co.za

1. Introduction

[Tekkie Heads ] (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in a lawful and transparent manner.

This Privacy Policy explains how we collect, process, store, and protect your personal information when you visit our website www.tekkieheads.co.za, interact with our services, contact us, subscribe to communications, or otherwise provide us with your information.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), and where applicable, other relevant laws.

2. Who we are (Responsible Party)

Responsible Party: Tekkie Heads (Pty) Ltd]

Registration number: [Your company / close corporation number]

Physical address: [Your full physical address in South Africa]

Email: sales@tekkieheads.co.za

Information Officer: [Name or “the Managing Director”]

Contact details for privacy queries: +27 61 661 5386

3. Personal Information We Collect

We may collect the following types of personal information:

•  Identity information (name, surname, ID number where required)

•  Contact information (email address, telephone number, physical address)

•  Technical / usage information (IP address, browser type, device information, pages visited, time and date of visit, referring site)

•  Communication information (messages sent via contact forms, emails, WhatsApp / other channels)

•  Marketing / preference information (newsletter subscriptions, interests indicated)

•  Payment / transaction information (only if we process payments directly — otherwise handled by third-party processors)

•  Any other information you voluntarily provide to us

We aim to collect only the personal information that is adequate, relevant and not excessive for the purpose.

4. How We Collect Your Personal Information

We collect personal information:

•  Directly from you (when you fill in forms, send emails, subscribe, make enquiries, create accounts, etc.)

•  Automatically via cookies, pixels, server logs and similar technologies when you browse our site

•  From third parties (e.g. analytics providers, advertising networks — only where lawful)

5. Purposes for Which We Process Your Personal Information

We process personal information for the following purposes (and only when we have a lawful basis):

•  To provide, maintain and improve our website and services

•  To respond to enquiries, requests, complaints or communications

•  To send newsletters, marketing communications or updates (only with your consent where required)

•  To comply with legal obligations (e.g. tax, accounting, regulatory requirements)

•  To protect our rights, property or safety (or that of our users or third parties)

•  For internal administration, analytics, troubleshooting, and site improvement

•  For any other purpose you have consented to

6. Lawful Basis for Processing

We rely on the following grounds under POPIA:

•  Your consent (where we ask for it, e.g. marketing emails)

•  Performance of a contract (if you engage our services)

•  Our legitimate interests (e.g. site security, analytics, fraud prevention) — provided your interests do not override ours

•  Compliance with a legal obligation

•  To protect your vital interests (in rare cases)

You may withdraw consent at any time where processing is based on consent (this will not affect prior lawful processing).

7. Sharing of Personal Information

We may share your personal information with:

•  Our employees, contractors and service providers (e.g. hosting, email service, analytics — only on a need-to-know basis with confidentiality obligations)

•  Professional advisors (accountants, lawyers)

•  Regulators, law enforcement or government authorities when required by law

•  Third-party platforms (e.g. payment gateways, only to process transactions)

•  Business successors in case of merger, sale or restructuring

We do not sell your personal information to third parties for their own marketing purposes.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Please see our separate Cookie Policy [link if you have one] or the cookie banner/consent tool on our site.

You can manage cookie preferences through your browser settings or our cookie consent manager.

9. International Transfers

If any personal information is transferred outside South Africa (e.g. to cloud providers in the US or EU), we ensure appropriate safeguards are in place (e.g. binding corporate rules, standard contractual clauses, or adequacy decisions) as required by POPIA.

10. Data Security

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Retention of Personal Information

We keep your personal information only for as long as necessary for the purposes set out in this policy, or as required by law (e.g. tax records may be kept for 5–7 years).

After that period, we will securely delete or anonymise the information.

12. Your Rights Under POPIA

Subject to applicable law and any exceptions, you have the right to:

•  Access your personal information we hold

•  Request correction or deletion of inaccurate/incomplete/unlawful information

•  Object to processing (on reasonable grounds)

•  Request restriction of processing in certain circumstances

•  Withdraw consent (where processing is based on consent)

•  Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact our Information Officer at [email].

We will respond within a reasonable period (usually 30 days).

13. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

14. Changes to this Privacy Policy

We may update this policy from time to time. The updated version will be posted here with a revised effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Information Officer

Email: sales@tekkieheads.co.za

Telephone: [insert number if you wish to provide]

Information Regulator (South Africa)

Complaints: 

Thank you for trusting us with your personal information.