What is Tekkie Heads?

Tekkie Heads is your go-to online store for authentic sneakers and streetwear. More than just shoes — it’s a lifestyle. We stock premium, genuine products from top brands.

Where are you located?

We are based in South Africa (Cape Town area — physical address: The Exchange, Koeberg Rd & School St).Not a Physical Store, We ship nationwide.

Do you sell only online or do you have a physical store?

We operate as an online store, No Physical store the address above is where we ship from.

Products & Authenticity

Are all your sneakers 100% authentic?

Yes — every pair is 100% authentic and sourced from official distributors or trusted suppliers. We do not sell fakes or replicas.

How do I know what size to buy?

We provide detailed size charts on each product page (US, UK, EU sizing). If you’re unsure, feel free to WhatsApp us your usual size in another brand and we’ll help you choose.

Do you sell limited-edition or exclusive drops?

Yes, we regularly stock limited releases, collaborations, and hard-to-find colourways. Follow our Instagram or sign up for our newsletter to stay updated on restocks and new arrivals.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, and instant EFT. Cash on delivery may be available in select areas — contact us to confirm.

Is it safe to shop on your website?

Yes — our site uses secure SSL encryption. We never store your full card details. All transactions are processed through trusted South African payment gateways.

Can I place an order over the phone or WhatsApp?

Absolutely. WhatsApp us at +27 61 661 5386 with the product link or name, and we’ll guide you through the order.

Shipping & Delivery

How long does shipping take?

Orders are dispatched within 2–5 business days (excluding weekends & public holidays). Delivery times after dispatch:

•  Major cities (Cape Town, Joburg, Durban, etc.): 1–3 business days

How much is shipping?

We offer free shipping on all orders.

Do you ship to PO Boxes or outside South Africa?

We currently ship only within South Africa. PO Box deliveries are possible but may take longer.

What if my order is delayed or lost?

We track every parcel. If there’s a delay, contact us with your order number. In rare cases of loss, we handle claims with the courier and arrange a resolution (replacement or refund).

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery if the item is unworn, in original condition with tags and box intact. Sneakers must not show signs of wear (no scuffs, creases from walking, etc.).

How do I start a return?

Email sales@tekkieheads.co.za or WhatsApp +27 61 661 5386 with your order number and reason. We’ll provide a returns label/instructions.

Who pays for return shipping?

If the item is faulty/damaged on arrival or we sent the wrong product — we cover return shipping. For change-of-mind returns — customer covers return postage.

When will I get my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item. It may take a few extra days to reflect in your account.

Other

Do you offer lay-by or payment plans?

Currently we do not offer lay-by, but check our site for any temporary promotions or partner payment options.

How do I track my order?

Once dispatched, you’ll receive a tracking number via email/WhatsApp. You can also ask us for an update anytime.

How can I contact you?

•  Email: sales@tekkieheads.co.za

•  WhatsApp: +27 61 661 5386

•  Opening hours: Mon–Fri 8am–6pm